Terms Of Service

1. Overview

Welcome to Soot Offroad (“we”, “our”, “us”). We operate this website and online store, powered by Shopify, to provide you with access to curated off-road products and services (the “Services”). These Terms of Service (“Terms”) form a legally binding agreement between you and Soot Offroad.

By using our Services, browsing our website, or placing an order, you agree to be bound by these Terms, along with our Privacy Policy and Refund Policy. If you do not agree, please do not use our Services.

2. Eligibility and Account

By using the Services, you confirm that:

  • You are at least the age of majority in your region or have the permission of a parent or guardian;
  • All information provided during account creation or checkout is accurate and complete;
  • You are solely responsible for maintaining the confidentiality of your account and password;
  • You will not share, transfer, or sell your account without our written permission.

We reserve the right to suspend or terminate any account for non-compliance with these Terms.

3. Product Descriptions

We strive to accurately represent all products. However:

  • Actual product appearance (including colour, texture, or size) may differ slightly due to screen settings or manufacturing changes;
  • Product descriptions, availability, and pricing may change at any time without notice;
  • We reserve the right to limit quantities or discontinue any product at our sole discretion.

4. Orders and Cancellations

When you place an order:

  • You are making an offer to purchase, subject to our acceptance;
  • We reserve the right to reject or cancel orders for any reason (e.g., stock issues, fraud suspicion);
  • Orders are only final once payment is processed and you receive a confirmation;
  • Changes or cancellations are not guaranteed once an order is placed.

You agree to provide accurate billing and shipping details and acknowledge that all purchases are subject to our Refund Policy.

5. Pricing and Payments

All prices are listed in South African Rand (ZAR) unless stated otherwise and:

  • May exclude taxes, duties, and delivery fees;
  • May change without notice;
  • May differ from those offered by third parties or physical stores;
  • Are subject to confirmation upon order acceptance.

By placing an order, you confirm that:

  • You are authorised to use the payment method;
  • All payment information is accurate and valid;
  • You are liable for all charges, including shipping, duties, and taxes.

5A. Refund Policy

We want you to be satisfied with your purchase. However, due to the nature of our products and business, we have the following refund policy:

  • Eligibility: Refunds are only considered for defective or incorrect items. Change-of-mind returns are not accepted.
  • Timeframe: You must request a refund within 7 calendar days of receiving your order.
  • Condition: Items must be unused, in original packaging, and returned with proof of purchase.
  • Return Shipping: You are responsible for return shipping costs unless the item was damaged or incorrect due to our error.
  • Refund Process: Once the returned item is inspected and approved, a refund will be processed back to your original payment method within 7–10 business days.
  • Non-Refundable Items: Sale items, custom orders, used or damaged goods (not due to transit), and gift cards are not eligible for refunds.

To request a refund, email us at info@sootoffroad.com with your order number and clear photos of the item if applicable.

6. Shipping and Delivery

Shipping and delivery:

  • Are managed through third-party couriers;
  • Are subject to delays due to circumstances beyond our control (e.g. weather, customs, courier issues);
  • Transfer risk and ownership to you upon dispatch.

Delivery timelines are estimates only and are not guaranteed.

7. Intellectual Property

All content on our website, including logos, product names, images, videos, text, and design elements, is the property of Soot Offroad or our licensors and is protected by intellectual property laws.

You may not reproduce, distribute, copy, reverse-engineer, or use any content without our written permission.

8. Acceptable Use

You may only use our Services for lawful purposes. You may not:

  • Violate any laws or regulations;
  • Post harmful, abusive, defamatory, or misleading content;
  • Disrupt the website’s operation (e.g. introduce malware or attempt unauthorised access);
  • Use bots, scrapers, or any automated method to access or interfere with the site;
  • Misrepresent your identity or relationship with Soot Offroad.

We reserve the right to block or ban users who abuse the Services.

9. Third-Party Tools and Links

Our website may include links or tools provided by third parties (e.g. payment gateways, shipping calculators). These are provided “as is” and without warranties.

We are not responsible for any issues arising from your interaction with third-party tools or websites. Review their policies carefully before using them.

10. Feedback and Reviews

By submitting any feedback, reviews, or suggestions, you:

  • Grant us a perpetual, royalty-free, global license to use, modify, and publish that content;
  • Confirm that the content is your own and does not infringe on anyone else’s rights;
  • Acknowledge that we may use your review in marketing or promotional material.

We reserve the right to remove any feedback that violates these Terms or applicable law.

11. Errors and Omissions

Despite our best efforts, the website may occasionally contain:

  • Typos;
  • Incorrect pricing;
  • Inaccurate product descriptions or images.

We reserve the right to correct these errors and cancel orders where necessary, even after confirmation.

12. Limitation of Liability

To the fullest extent allowed by law, Soot Offroad shall not be liable for:

  • Indirect, incidental, or consequential damages;
  • Lost income, profit, or data;
  • Delivery delays, defective products, or service disruptions beyond our control.

Your use of the Services is at your own risk.

13. Disclaimer of Warranties

Unless otherwise stated in writing:

  • All products and Services are provided “as is” and “as available”;
  • We make no warranties, express or implied, including fitness for a particular purpose or non-infringement;
  • We do not guarantee uninterrupted, secure, or error-free use of the website.

14. Indemnity

You agree to indemnify and hold harmless Soot Offroad, its directors, staff, partners, affiliates, and service providers against any third-party claim arising out of:

  • Your breach of these Terms;
  • Your use or misuse of the Services;
  • Any violation of law or third-party rights by you.

15. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms. You will remain responsible for any outstanding charges or obligations.

Provisions that survive termination include: Intellectual Property, Limitation of Liability, Indemnity, and Governing Law.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising shall be resolved in the appropriate courts of the jurisdiction where Soot Offroad is based.

17. Severability

If any provision of these Terms is found invalid, the remaining sections remain in full force and effect. The unenforceable clause shall be modified or removed to the extent necessary.

18. Entire Agreement

These Terms, together with our Privacy Policy and any posted notices, represent the full agreement between you and Soot Offroad. Any prior discussions, communications, or representations are superseded.

19. Updates to These Terms

We may revise these Terms at any time. Changes will be posted on this page and will be effective immediately upon posting. Continued use of the Services after changes are made constitutes acceptance of the updated Terms.

20. Contact Information

Questions or concerns regarding these Terms of Service may be directed to:
info@sootoffroad.com

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